Is the AI Scribe HIPAA-compliant?
Yes. The AI Scribe is built with privacy and compliance at its core. Here's what you need to know:
The AI Scribe is 100% optional, you choose to use it, and you can choose not to at any time.
No PHI is transmitted to any third party in an identifiable way. When you dictate, the AI processes what was said about a patient's condition, treatment, or symptoms — but the third party has no way of knowing who that patient is.
Before every single AI Scribe recording, there is a prominent consent checkbox you must acknowledge, confirming that you have obtained the patient's consent to record. This is mandatory and cannot be skipped.
What modes does the AI Scribe support?
🎙️ Practitioner Mode (Doctor Mode)
You speak into your phone or computer and dictate what happened during the visit — needles used, symptoms discussed, treatment observations, etc. The AI then fills in the correct fields in the SOAP note automatically. The patient's voice is not recorded in this mode.
🗣️ Conversational Mode
In Conversational Mode, the AI Scribe listens to both the practitioner and the patient together during the session and uses the conversation to generate the SOAP note. This mode is now available in AcuBliss.
Important things to know about Conversational Mode:
You must actively choose to start a Conversational Mode recording — it is never automatic.
Before recording begins, you are shown a mandatory consent acknowledgment confirming that you have informed the patient and received their consent to be recorded. You cannot proceed without checking this.
Whether to use Conversational Mode is entirely a personal and clinical decision. Some practitioners will use it; others won't. Both are completely valid.
Do patients have access to AI features in the portal?
Currently, no — patients do not have access to AI features inside the patient portal. If we introduce this in the future, it would work in two steps:
The practice owner would need to manually enable the feature for their account.
The patient would then have to actively choose to use it.
Nothing is ever turned on automatically, and you will always be in control of what AI features are available to your patients.
Is any patient data leaving AcuBliss?
When the AI Scribe processes a dictation, the content is sent for AI processing without any identifying information linking it to a specific named patient. The focus is on what was said, clinical observations, treatment details, symptoms, not who the patient is. No PHI leaves the system in an identifiable way.
Still have questions?
If you have specific concerns about the AI Scribe and your compliance obligations, feel free to reach out to us at [email protected] — we're happy to help.