A note from us ✨
AcuBliss and ChiroBliss are built by healthcare practitioners, for healthcare practitioners. We take your privacy seriously — we do not sell patient data, period. We don't anonymize it and resell it for research or marketing purposes. Your health information exists in our system solely to support your care at the practice you visit. You have rights, and we want to make them easy to exercise.
FOR PATIENTS
Who actually holds your data?
Your health information in AcuBliss or ChiroBliss is managed by your healthcare provider — your acupuncturist, chiropractor, or practitioner. DynaBliss, Inc. (the company behind AcuBliss and ChiroBliss) stores and protects that data on your provider's behalf. Think of us as the secure system your provider uses — your provider is the one responsible for your records.
This means that for requests about your health data — including limiting what's shared or requesting removal — you'll need to contact your practice directly.
What are your rights?
Under HIPAA, CCPA, and GDPR (where applicable), you have the right to:
See or get a copy of your health information
Request corrections to inaccurate information
Ask your provider to limit what information is used or shared
Request that your personal health data be removed from the system
Know who your information has been shared with
File a complaint if you feel your rights have been violated
How to request removal of your data
Patients cannot delete their own records from the patient portal — this process is handled by your provider's office to ensure your records are managed carefully and required financial information is preserved.
Here's what to do:
Contact your practice directly. Reach out to the office where you were a patient and let them know you'd like your personal health information removed from the system.
The practice will process your request using the tools built into your patient chart (see the Staff section below). Once processed, all PHI — your name, demographics, health history, clinical notes, and other personal health information — is scrubbed from the cloud-based EHR.
What's retained: De-identified financial records such as invoices and payment history may be kept by the practice as required for accounting and legal compliance. This information is no longer linked to your identity.
After deletion, each staff member at the practice receives an email with a secure link to download a complete export of your chart — a full, tidy package of your records — so the practice can retain anything they are legally required to keep.
What if I can't reach my practice, or the practice has closed?
Contact us directly at [email protected] and we'll help you navigate the process.
Can I limit what my practice shares about me?
Yes. Under HIPAA, you have the right to request restrictions on how your health information is used and shared. Contact your provider directly — they can note your preferences in your chart.
FOR PRACTITIONERS & STAFF
Responding to a patient data removal request
When a patient requests removal of their personal health information, the process is straightforward and built right into the patient chart.
Step 1 — Navigate to the patient's chart dashboard
Open the patient's record from the Patient List. The first screen you land on is the patient chart dashboard. In the lower right corner, you'll see a prominent red Delete button — it's always visible on this page.
Step 2 — Click Delete and confirm
Click the red Delete button. Because this is a significant action, the system will prompt you with a second confirmation screen explaining exactly what will happen. Review it, then confirm.
Once confirmed, the system will immediately:
Scrub the patient's PHI from the cloud-based EHR — name, demographics, health history, clinical notes, and all other personal health information
Preserve de-identified financial data (invoices, payment history) for your practice's accounting records
Step 3 — Download the patient's records
After deletion is processed, provider staff members at the practice will receive an email with a secure link. That link takes you directly to the patient's record in the Patient List, where a Download button is available. Click it to receive a complete export of the patient's chart — all records, neatly packaged — so you can retain anything your practice is legally required to keep. You may also navigate to the "patient list" and view the chart, just be sure to filter by deleted patients.
Store any downloaded records securely and in compliance with HIPAA and your state's medical records retention laws. Once downloaded, those records are your practice's responsibility to maintain.
Step 4 — Notify the patient
Once the process is complete, send the patient a confirmation that their request has been fulfilled and their personal health information has been removed from the system.
Questions? Email us at [email protected] — we're happy to help.