Everything related to your AcuBliss subscription is handled personally by our team. There's no self-service portal for changes — but that means you always get a real person who knows your account and can make things happen quickly.
Here's what we can help you with:
Update Your Payment Method 💳
Need to update the credit card on file? Reach out to us and we'll take care of it right away.
When you contact us, just have the new card details ready and let us know which account it's for. We'll update your billing profile and confirm once it's done.
💡 Note: For your security, card updates are handled directly by our team — we'll never ask you to enter card details into a chat window or form. We process updates through our secure billing system.
Upgrade to the Insurance Plan 🏥
If you're ready to start billing insurance, AcuBliss has a full revenue cycle management platform built in. Our Insurance Plan gives you access to:
Electronic claims submission — direct to Office Ally or ClaimMD with one click.
EDI 837P claim generation — fully automated from your SOAP note.
ERA/EOB management — post payments and reconcile claims from within AcuBliss.
Superbill and invoice automation — the system handles it all once you chart the note.
To upgrade, just reach out and we'll walk you through the plan change and get insurance billing set up with you — including an intro session with our billing specialist if you need it.
Switch to an Annual Plan 📅
Prefer to pay once a year instead of month-to-month? We can switch you to an annual plan and apply the discount right away.
Annual plans are a great option if you're settled into AcuBliss and want to simplify your billing — one payment, one less thing to think about.
Contact us and we'll confirm your current billing cycle and get the switch done for you.
Add a Practitioner ➕
Every practitioner you add to your account is automatically included as a billing add-on — there's no separate form to fill out or plan to upgrade to.
When you invite a new practitioner through Settings > Staff, the add-on is reflected in your next billing cycle. Simple as that.
💡 Heads up: The per-practitioner add-on applies to licensed practitioners on your account. Front office staff and admin users don't count toward this.
If you have questions about how a new hire will affect your bill, just reach out before you invite them and we'll give you a clear answer.
Get Help With Your Account
If something isn't working the way you expected, or you just haven't had time to get everything set up, we're always here. Most things can be fixed in a single call.
Book a Support Call — Screen-share with our team and we'll get you sorted. Schedule a support call →
Request a Demo — Never got a full walkthrough of the platform? We'll show you everything, tailored to your practice. Book a demo →
🙌 Our attitude: We want you getting help from us the same way you want your patients getting help from you.
Thinking About Canceling?
We completely understand that sometimes things change. Before you go, we'd love to hear what's going on — in most cases, whatever brought you here is something we can actually fix together, sometimes in under an hour.
Common things we hear — and what we can do:
"I haven't had time to set things up." — We can configure everything with you on a call. And if you need more time, we can extend your trial at no cost. 😃
"The AI features aren't for me." — Totally fine. AI Scribe is optional and can be turned off entirely. AcuBliss has a full platform beyond AI: scheduling, charting, billing, packages, insurance, and more.
"Something isn't working right." — Tell us what's happening. We respond fast and most issues are resolved in one session.
"My practice hasn't launched / things have changed." — Life happens. Let's talk through your options. We'll be right here when you're ready.
If you've made up your mind, we respect that completely. Reach out through the chat below or message our team, and we'll handle everything — including a full export of your data (patient records, appointments, invoices, superbills, and more) before we close things out.
💡 Not sure yet? Hear what other practices are saying: Watch testimonials →
Either way, we're rooting for you. ✨